There were two particular aspects that immediately stood out during our experience with Rob MacKeen of Canadian Residential Inspection Services. Firstly, his professionalism was refreshing and the way in which he interacted with me in such a genuine and informative fashion, was definitely appreciated. This process is a new one for us, and he took the time to ensure that I knew what was to be expected by the end of the process. There was not a moment during this service where I felt uneasy, confused or unclear about what to expect - he is simply a friendly individual who takes pride in what he does, which is evident in how he carried about the inspection and communicated with me throughout the experience. Secondly, the report itself was extremely detailed and thorough, exceeding my expectations of what could be accomplish during such a short window of time. It was clearly obvious that he had conducted countless inspections in the past and his experience was immediately observable. Not only did he take the time to explain aspects of his observations to me, he ensured that I knew who to contact to have concerns addressed. In addition to this, his report included photographs of his observations, supporting the details that he listed in his report. The end product that I had received was crystal clear, and again, this is a process that is new to both myself and my fiancé. To say that I was pleased with this experience is certainly an understatement. There isn't a single thing that I could suggest or recommend that would have improved this experience - not only was Rob polite and transparent in his work, but he is an exceptional individual who undoubtedly takes pride in what he does. My significant other and I have spent the past decade in the Northwest Territories working diligently in extremely difficult (and at times unfavorable) conditions and environments for the sole purpose of one day returning back home to Nova Scotia to purchase our 'dream-home'. As exciting as purchasing one's first home can be, there is a lot of stress involved in such a large investment. Rob MacKeen transformed any anxiousness or unease that we may have initially felt, into a process that was an enjoyable one. His kindness, sense of humor and general approach is something that should be commended - I have nothing but outstanding praise to report back from this experience. I truly appreciate the time and effort he put forth, and the report that we received at the end of the process is an invaluable tool for one to make informed decisions on future home improvements. ~ Geoff Green
Liked the inspectors skill and communication and the on line app you employ ~ Richard L Inspector was very thorough and explain everything in great detail. ~ Joseph H Rob was very professional and informative, very up front about issues that had to be addressed. And very informative about the things that were great as well. ~ John & Linda Honesty and easy-going personality and easy to understand terminology since I am a first-time owner. None whatsoever as an easy approach makes it easy to ask and clarify any issues arising. Would not hesitate at all as the inspector I had was very knowledgeable and easy to answer any questions I had and more. ~ Andre C Rob was very knowledgeable he gave us really good pointers as this is our first home purchase even gave us ideas for an addition we are going to build. He took his time explaining everything and was very helpful and kind. Just wanted to say thank you for taking the time to come out and help us today and give us really good advice. Would highly recommend to anyone. ~ Elysia M Rob explained the faults found - why/how they occurred and why/how they needed to be rectified. He was very patient in addressing all my questions and concerns. Rob was extremely professional and a pleasure to deal with. ~ Tracey B Rob Mckeen did a very thorough inspection of the home and was extremely knowledgeable. Would highly recommend him to anyone. ~ Melissa L Very pleased with this inspection. I have had other inspections completed and none were as well done as this one. ~ Christine L Rob MacKeen is top notch! Feeling confident based on his detailed report and work!! Explained his findings thoroughly and in laymen's terms. Very pleasant and personable. Make sure to look thoroughly ~ Alex K The time taken after the inspection to explain everything was really helpful ~ Sarah B My husband used your company when he bought his first house 6 years ago :) Inspection was perfect. This was a fantastic investment and the knowledge we gained was well worth it. Really liked the calm and clear review at the end - along with the visual aids to help someone without prior knowledge understand! ~ Heather S Rob has very good communication. He was not afraid to explain things to me and did not seem upset when asked questions. He was very approachable and knowledgeable. I would definitely recommend him to anyone! ~ Laura P I liked the extra suggestions given for safety which we plan to do. Some of the things we were aware of, others we weren't so it was nice to have them pointed out. Thank you for your work. Rob even scheduled us near supper hour after he worked the rest of the day. I appreciated that as we had a deadline to get everything done and Rob went above and beyond. I have absolutely no complaints or suggestions. Your company was well represented. Will be referring ~ James M Liked the drone for roof pictures ~ Paul and Isabell Rob was honest and helpful and very knowledgeable. His service was outstanding. ~ Sarah A How friendly Rob was and how he explained everything! ~ Morgan P Very competent, did not hesitant with his suggestions, honest about severity of what I needed to pay attention to and other things that were not urgent. Also advised on what to keep an eye on. Knew quality grade of many of the homes structure. Easy going, very thorough inspection and immediate review as well as report which I found extremely helpful. It has helped me feel confident and comfortable. ~ Leanne C Absolutely fantastic! Wouldn't change a single thing! Rob's friendliness, knowledge, patience and personality was exceptional. Taking time to go through the report, explain everything and emailing it to me straight away, certainly put my mind at ease and made the process less overwhelming and nerve racking! ~ Kate K That he explained things in a manor I easily understood ~ Tarri-Lynn S Communication was excellent and inspection was thorough. ~ Alison N Great report and very detailed and clear Rob was on time and finished as expected. Easy to find on the internet and Rob responded very quickly He also scheduled and completed the inspection with a week as scheduled. Great service ~ John D I couldn't be happier how everything was handled and delivered to us. Rob was extremely thorough and explained all the good and the bad about his findings. He put our minds at ease throughout the process and will recommend him by word of mouth as well as using social media to anyone we know looking for an inspection. Rob is extremely knowledgeable, helpful, thorough, polite and friendly. We will definitely be recommending him to anyone we know looking for an inspection. We feel extremely confident in his work and findings. ~ Martin G Rob was very thorough and made an extra effort to get to every part of the house. ~ Diane G Rob engaging and truthful. We appreciate that. ~ Barb V Rob always does a great job. ~ Aaron D I was informed that home inspections were worthless. I decided to have one done anyway. I was very pleased. After telling others about my experience, they were also impressed and I have already recommended Rob MacKeen. Very satisfied with the service! Very in depth report! Very friendly and knowledge! ~ Lucas H Rob has a lot of knowledge in his profession. He communicated everything he was doing and why. Rob did not take any shortcuts and was very detailed in all aspects of the inspection. He is defiantly an asset to his profession and I would not hesitate to recommend him to anyone I know looking to get an inspection completed. keep up the great and professional work ~ Geoffrey P |
The inspector was very knowledgeable in all aspects of the inspection including electrical. ~ Karan & Dean
I loved how open Rob was with us and how he knew everything and gave the best advice! We passed on his name for my parents who are buying a house this month too and are using Rob to inspect the house they are buying on middle road! ~ Keighley J Attention to detail and how the report was presented. Rob is exceptionally knowledgeable and provided professional advice to rectify issues he encountered during the inspection. ~ Ed J Rob was great! He was easy to talk to and ask questions. He did a great job answering all we asked and more. He was thorough and competent and professional. He gave open and honest opinions and advice. We are very happy with his services! ~ Elanor C He was polite, knowledgeable, patient with all my inquires and questions, he did not rush and explained everything to me after he finished the inspection. ~ Veronica T Rob was amazing to work with during the time of the inspection, he answered all our questions, above and beyond what he was there for. He was an amazing wealth of knowledge for us nervous first time buyers. I appreciated the on the spot delivery of the report ~ Elizabeth L Service was fast and professional. Everything was clearly explained, and incredibly thorough. We feel very confident in the inspection that was done, and wouldn't hesitate to recommend . ~ Tania S Good communication, Excellent Report, Priced fairly. ~ Brad G Inspector's demeanor was excellent! ~ Brian J We were very impressed with Rob, and would recommend him very highly! Rob was on time, and was very pleasant, professional and thorough during his very comprehensive inspection. He was approachable and he answered all of our many questions patiently. He went over the property with great attention to detail, and pointed out the few things that needed to be addressed. He went over his report with us, with photos, on his tablet before leaving, answering more questions and giving us good suggestions on how to correct deficiencies he found. Rob was friendly, helpful, and did a fantastic job. He is the most thorough and competent inspector we have ever hired. ~ Douglas M Rob was fantastic. It is our first time purchasing a home and as this is a very new experience for us Rob was so patient with our questions. He was very thorough with the explanation of his report. It gives me great confidence to know how safe the house is and what we need to do to ensure we increase the safety of the house for our family. The report was very detailed and liked the inclusion of photographs as reference. ~ Thomas F The report was detailed and included pictures as needed to explain the findings. Rob is very professional, clearly focuses on the issues that need attention first. I have had home inspections before and none came close to the detail I received in this report. I am very impressed and thankful to have been given Rob's name. I had a follow-up phone conversation with Rob which was very much appreciated. ~ William G Rob explained every aspect of the inspection with clear detail and down home service. :) ~ Will certainly pass along to friends and family that need this service. ~ Marsha H Rob was very informative and professional. He answered all of our questions and concerns promptly and offered suggestions. ~ Kelly S Rob was very thorough and gave great attention to every detail Reg L Rob was very helpful and worked around our availability. He was extremely thorough and provided and extensive and detailed report on our prospective property including photos. The report provided us with a good indication of some of the repairs and upgrades required. His report is extremely helpful in providing the details of any deficiencies. He even crawled up into the tight attic to take photos. As prospective homeowners, we want to ensure that our money is well invested. This report allows us to assess and prioritize any necessary repairs and upgrades. Sincere appreciation for excellent service. ~ Maureen D My Current home has a Gas heating furnace and so I had never used or seen an Oil Furnace or even a wood Pellet stove. The inspector took the time to explain how to use it and maintain it which was more than what was expected of him. ~ Eric L The inspector was extremely detailed and was happy to answer any questions I had ~ Geoffrey B Very pleased with the work, the down to earth style of Rob, his thoroughness and knowledge ~ Gregory C Thank you for all the time you took answering our questions. Being able to walk around with the inspectors and ask questions. Polite and courteous and clear and direct answers. He was knowledgeable in many different areas and very professional. He had his own tools and even brought his own slippers! ~ Dan K Rob was incredibly friendly and patient with us. We are first time home buyers and really asked A LOT of questions and he took his time and even went above and beyond to help us in our home decisions. He was advisable and extremely personable, and again, incredibly patient! He was able to explain everything to my partner and I so that it was clear and we understood all the possible concerns with the house. ~ Elizabeth B Oh it was just excellent, super good all around. Gold star for sure! ~ Sarah F I was very impressed by the time that Rob was willing to spend making sure I understand everything. ~ David R First rate service. Extremely knowledgeable and very professional in all aspects. Took the time to explain any issue fully. Was on time and conducted a very thorough inspection in great detail. He was very polite and personable and it was an extreme pleasure to have this experience. Highly recommended to anyone needing an inspection. I have had now seven inspections done over the years and Rob was the most knowledgeable and detailed without question. Thank you very much. ~Anthony K The inspector was very professional and conveyed all information in a clear and very understandable way. ~John A Rob was friendly and easy to talk to. He ensured to keep us involved with the inspection and answered any questions we had along the way. We felt confident in his abilities. ~ Kaylynn M He was thorough and explained everything in terms we could understand. He was very pleasant to talk to and valued our questions. ~ Cyd S Rob was very communicative as he progressed through the inspection and gave a great overview at the end. He gave good insight into the property pluses and minues and provided good suggestions to better the property. Outstanding customer service. ~ Terence F Very comprehensive and professional; gave me confidence in knowing about and understanding the house and equipment etc. ~ Helen S Rob is a great guy with excellent customer relations skills. I am very impressed with how thorough of an inspection he does. I had no intention of having a home inspector look at our new home until I saw the inspection he did of the house we sold. After that I wanted only him to do it. ~ Kevin B Rob was great! Doing this during a state of emergency was something to coordinate and he was very easy to deal with. During this 2020 COVID19 situation has been a very stressful time to try and arrange a move. Of all the things to do, dealing with Rob was easy and without added stress! Very in depth briefing afterwards ( maintaining distance!). I am very impressed with the service! The follow up communication was great. The fact that my husband and I could not be there for the inspection ,the pictures taken were very helpful in informing us of the little things and some big things about the property . We would recommend Rob for anyone needing a home inspection done. Mathew & Cheryl Rob was exceptional! He is professional, friendly, careful and complete. He cares deeply about his job and providing good guidance for prospective home owners. He exhaustively investigates a property and carefully explains which issues are minor and which are more important. His evident knowledge, meticulousness and care make it easy to have confidence in his report. ~ Franklin M |